Subject: Tech Support Candidate - Dharmendra Yadav
From: Dharmendra Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 13:02:01 -0400

| | Tech Support Test

Name | Dharmendra Yadav
E-mail | [email-masked]
Phone Number | (+91) 8800267157
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Droom technology | Team lead | 15 Oct | 25000
Previous Employer 1 | Home credit | Complaint speclist | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I'll delete my history and catche of browser and try to open again if I'll face issue again and from the company the I'll send snapshot to them so that issue can be resolved

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turning on bluetooth and mobile bluetooth
*Search for the bluetooth
*Click on the my bluetooth speaker pair

What according to you makes you a good candidate for customer service or technical support job?

Soft skills
Communication skills
Written skills
Convening skills

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |