Subject: Tech Support Candidate - Priyanka lumari
From: Priyanka lumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 12:35:54 -0400

| | Tech Support Test

Name | Priyanka lumari
E-mail | [email-masked]
Phone Number | (91) 8123442265
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | buxar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | tech mahindra | customer excutive | 31th cot | 16ooo
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first we have to check the network like it is connected with internet or not.
if yes : then may be server of the site will be down. so that its showing an error. For this we situation have to wait.

if no : then we have to connect the internet with device.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | On the Bluetooth speaker and then we have to search the device name and then paired
What according to you makes you a good candidate for customer service or technical support job? | while resolving the customer issue i feel like i m also a customer and customer issue is my issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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