Subject: Tech Support Candidate - Aditya Pandey
From: Aditya Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 12:08:10 -0400

| | Tech Support Test

Name | Aditya Pandey
E-mail | [email-masked]
Phone Number | (+91) 9451193681
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Youstable | Tech Support | | 12000
Previous Employer 1 | Central Academy Organization | IT Manager | 26-02-2020 | 26500
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, it should be analysed what the error is all about.
Most of the common error is as follows
404- Page Not Found
For 404 errors one must check the given path is correct or not from the file manager of your control panel (Cpanel, DirectAdmin, Cyber Panel, etc..) and try to correct the code.

403:- Forbidden Access
This error means the file you are trying to access is not accessible through your account or server understood your request but refuses to full fill your request even after re-authentication depending upon the architecture of the application or resources accessibility.

There are many more types of HTTP errors and the process is different for each one of them.
HTTP Error like
301, 302, 401,403,404,512, Error Too Many redirect, DNS_Probe_Error, etc etc

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn on the speaker by pressing the power button.
2- Go to Bluetooth settings in your mobile phone and turn it ON.
3- Search for the speaker in the list of devices displayed and select your speaker.
4- Allow the connection.
5- Now you are ready. Enjoy the music.

What according to you makes you a good candidate for customer service or technical support job?

I am suitable because of the experiences which I have gained throughout my carries.
I have worked as a freelancer for various organizations and helps to set their IT infrastructure from scratch till the end.
After that, to be more stable in my life I joined Central Academy School as an IT manager.
When I joined, the school was just starting to go online by setting up its IP infrastructure. So as an IT manager of the organization I did my job and supported best of my ability.
After this, I got a promotion and become the IT manager of Lucknow Zone and I was responsible for handling 6 site locations from a centralized location.
Due to covid and my accident in the month of Feb 2020, I lost my job and then pandemic(Covid). I was in bed for 6 months. After that, I was looking for a job and got the opportunity to work with youstable.
In youstable.com I am working as L1 tech support where I am responsible for handling the tickets and solving the day to day issues faced by clients using WHMCS.

And the most important of all is, I am always ready to learn whatever comes next to upgrade myself so that I can do my part as a fellow member of the office family.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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