Subject: Tech Support Candidate - Suraj Loshali
From: Suraj Loshali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 11:38:00 -0400

| | Tech Support Test

Name | Suraj Loshali
E-mail | [email-masked]
Phone Number | (110096) 9997058632
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New ashok nagar, New delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Anytime fitness | Telecaller | May 31 2020 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Reboot the device.
2. I will make sure the internet connection works.
3. I will check if the website is down.
4. I will try to open the website through another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings

2. Tap the Bluetooth option

3. Turn on Bluetooth

4. A list of available devices will appear.

5. If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.

6. On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

1- Good Communication Skills.

2- Excellent Phone Skills.

3- Listening Skills.

4- Technical support Skills.

5- People Skills.

6- Informing Skills.

7- Customer Focus Skills.

8- Attention to Detail Skills.

9- Professionalism Skills.

10- Multi-tasking Skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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