Subject: Tech Support Candidate - Mahendra Singh
From: Mahendra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 11:34:54 -0400

| | Tech Support Test

Name | Mahendra Singh
E-mail | [email-masked]
Phone Number | (91) 7014265362
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pacific iron manufacturing limited | Executive assistant | 8 sept 2021 | 50000
Previous Employer 1 | Sarine technologies | Center manager | 30 March 2018 | 56000
Previous Employer 2 | Apple service center | Center manager | 15 aug 2015 | 26000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will first check if the internet connectivity is showing ok on the device, if yes then I will check with a different website .if other website opens successfully then It’s more likely to be an issue with one particular website. If no website is accessible on a browser then try a different browser, if other browser works fine means the issue is with the first browser. If no website opens on multiple browsers then the issue could be with the network connectivity . Then we will check if other devices are able to connect to the same internet network,if yes then the issue is with the device software or hardware. If no devices in the house work online that means there is issue with network devices . We can proceed to troubleshoot network setup/WiFi etc.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

These steps are for first time pairing and connecting the two devices.
(1) Ensure both the Bluetooth speaker and mobile phone are turned on.
(2) Turn Bluetooth on in the mobile phone
(3) Press and hold the Bluetooth pairing button on the speaker(usually marked with Bluetooth sign)
(4) when the speaker name shows in the newly discovered devices on the phone, Click on it and follow on screen instruction to pair it with speaker.
Now you should be able to hear the mobile audio through Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | One who has the customer service attitude and resourcefulness besides having patience to listen actively to different kind of customers without any  prejudice.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |