Subject: Tech Support Candidate - KULSUM KHAN
From: KULSUM KHAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 11:16:59 -0400

Tech Support
Test

Name

KULSUM
KHAN

E-mail

[email-masked]

Phone Number

(91) 8477955250

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

ALIGARH

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
Linux
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

ABS ELECTRICAL PVT LTD

CRM
TRAINER

SEPTEMBER 2021

10000

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1ST: Restart my Device.

2ND: Make Sure the Internet Connection Works

3RD: Check if the Website is Down for Everybody or Just Me.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Swipe down from the top of the screen.

2. Touch and hold Bluetooth.

3. Tap Pair new device. If you don't find Pair a new device, check under
"Available devices" or tap More. Refresh.

4. Tap the name of the Bluetooth device you want to pair with your
device.

What according to you makes you a good candidate
for customer service or technical support job?

According
to my point of view, It's all about your attitude in addition to your academic
qualification like you should be soft-spoken, a good listener, problem solver,
helpful, team builder and know how to engage people well.

On a
scale of 1 - 5 please rate your fluency in spoken English

4