Subject: Tech Support Candidate - Vinay Gautam
From: Vinay Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 10:51:06 -0400

Tech Support
Test

Name

Vinay
Gautam

E-mail

[email-masked]

Phone Number

(+91) 9755478749

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Gwalior

Which best describes your Technical Support capabilities

I don't have experience or skills for Technical
Support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Karvy data management

Senior supervisor

09/2019

14

Previous Employer 1

Redcarpet

Collection
department

03/2020

18

Previous Employer 2

Allied custoria bpo services

Team
lead

01/2021

17

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1. Restart my device

2.make sure the internet connection works.

3.check if the website is down for everybody or just me.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Put the speaker in pairing mode . Switch on the
speaker and long press the Bluetooth button on the device

What
according to you makes you a good candidate for customer service or technical
support job?

To me customer service means identifying the root
of a customer's  problem and working to find a solution that surpasses their
expectations.

On a scale of 1 - 5 please rate your fluency in
spoken English

2