Subject: Tech Support Candidate - Durgesh Dubey
From: Durgesh Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 10:44:27 -0400

| | Tech Support Test

Name | Durgesh Dubey
E-mail | [email-masked]
Phone Number | (91) 9716919820
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cogent E services Pvt Ltd | Service Delivery | 2nd September 2021 | 25000
Previous Employer 1 | i2k2 Network pvt Ltd | Consultant | 4th January 2019 | 24000
Previous Employer 2 | Virtual Employee Pvt Ltd | Chat support | 18th January 2018 | 19650

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check my internet connection if it is properly connected. If there would be no issues with network connectivity, I would check the website spelling  credentials. Further, I would clear the browser cookies, cache and try.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on the bluetooth device
Open settings and navigate to bluetooth option in mobile phone
Power on the bluetooth option in phone
Search for available devices
Connect to the device using pairing option
Device would be connected accordingly

What according to you makes you a good candidate for customer service or technical support job? | I think I have enough experience in this field now and this job would further enhance my knowledge in this field.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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