Subject: Tech Support Candidate - Vipin Verma
From: Vipin Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 10:03:28 -0400

| | Tech Support Test

Name | Vipin Verma
E-mail | [email-masked]
Phone Number | (91) 8604143040
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Impact infotech | Desktop support engineer | 15 oct | 12000
Previous Employer 1 | Dynacons solutions pvt ltd | Desktop support engineer | 31st Jan 2021 | 11000
Previous Employer 2 | Rspl | Desktop support engineer | 3 Feb 2020 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check the Internet connection if connection is working fine then I will check the browser setting  and reset the browser and proxy setting after that if issue not fixed then check a windows firewall setting and antivirus firewall setting after this troubleshoot issue will be fixed
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly open a Bluetooth speaker then open a Bluetooth in mobile phone then go to mobile setting and open a Bluetooth setting and will try to search Bluetooth speaker  when find a Bluetooth speaker device then I will connect to both device
What according to you makes you a good candidate for customer service or technical support job? | I am a good candidate for a same profile because I am working last 5 year on same profile last 2 years I am supporting a as a desktop support engineer on remotely and on mail.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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