Subject: Tech Support Candidate - Vijay Tripathi
From: Vijay Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 09:51:14 -0400

| | Tech Support Test

Name | Vijay Tripathi
E-mail | [email-masked]
Phone Number | (91) 8630321639
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 63
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Maxbupa health insurance | Excutive policy servic | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check internet connection
If internet connection ok and still face same issue
Then check our operating system and if oprating system working fine then it may DHCP or dns problem then resolve acording

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First open mobile blutooth and also speaker bluetooth then pair each other and connect

What according to you makes you a good candidate for customer service or technical support job?

First understand the customer query and try to resolve the issue in one go
And way of talking also metter in customer support

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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