Subject: Tech Support Candidate - Jagpreet Singh
From: Jagpreet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 09:49:57 -0400

| | Tech Support Test

Name | Jagpreet Singh
E-mail | [email-masked]
Phone Number | (91) 9210568058
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Analyst | Still working | 52k
Previous Employer 1 | Reliance | Technical associate | 7 March 2016 | 26 k
Previous Employer 2 | Goi press | Mechanic | 7 June 2011 | 18k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I will check my internet connection, then restart my system.if still issue persist, then restart our modem. Check on internet what exactly that error code means if I did not know error message means and accordingly I trouble shoot the scenario.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1) First turn on the bluetooth on both the devices.
Step 2) allowed all devices in discoverable mode on mobile phone.
Step 3 ) connect using the ssid you used to pair with speaker.

What according to you makes you a good candidate for customer service or technical support job? | I am good in good customer rapport building skills and made customer calm down during escalations.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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