Subject: Tech Support Candidate - Musaib Ahmad
From: Musaib Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 09:43:14 -0400

Tech Support
Test

Name

Musaib
Ahmad

E-mail

[email-masked]

Phone Number

(0) 7903235983

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

New Delhi

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

KDDI INDIA PRIVATE LIMITED

Senior engineer

35000

Previous Employer 1

MICROLAND LIMITED

IT service
Desk

15/02/2019

24000

Previous Employer 2

EVISION TECHNOSERVE

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. I would first check if the typed url is
correct or not

2. Then would clear cookies cache and clear history and would try

3. Parallely would check the same on alternate browser if working or not/would
restart the system and check as well

4. If doesn't work that way either then need to check if due to some IT policy
the subjected website is blocked or what? If so then as per required approval
would request the network team to make changes from the firewall if any policy
as such is made there.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Need to
turn on the device and turn on bluetooth option in phone and try and pair the
same once paired we are good to go

What according to
you makes you a good candidate for customer service or technical support
job?

1. Experience

2. Dedication

3. Active Listener

4. Team player

5. Technical competencies

Besides all these points mentined above the most important is my interest in the
field as I have always been a person who loves interacting with people listening
to their problems and try my best to sort them out and if not then atleast guide
them to the right path.

On a scale of 1 - 5 please rate your
fluency in spoken English

5