Subject: Tech Support Candidate - Vibhuti Peter
From: Vibhuti Peter <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 09:40:46 -0400

| | Tech Support Test

Name | Vibhuti Peter
E-mail | [email-masked]
Phone Number | (91) 6201888646
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nodia sector 75
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Indigo | Executive Security | 14/09/2020 | 32000
Previous Employer 2 | Starwood hotels &resorts | Executive | 14/05/2015 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, i will check what is the exact error showing on the screen.

Then, I will close all the windows and restart the system.
Once the system is up I will check if internet signal is good or not, if the internet is good, then I will open up the website using two different browsers.

If the error still persist, then I will check what is the error showing on the screen.

Then I will go through different search engine in order to check how to resolve the error showing on the screen.

Once, I am sure that using the method which is shown on different search engine, then I will apply those methods in order to resolve the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all, I will make sure, that bluetooth speaker is on and ready to connect.

Then I will open the Bluetooth of my mobile phone and search the available device which is ready to connect.

Once it's appear on my mobile phone, I will pair it with Bluetooth speaker.

Once pairing is done,then the Bluetooth speaker will get connected to mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | I have a experience of more than 8 years in customer service. I always try to learn new things and apply those useful things in daily life in order to achieve where I want to be in life.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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