Subject: Tech Support Candidate - Anantha sai
From: Anantha sai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 09:22:06 -0400

Tech Support
Test

Name

Anantha
sai

E-mail

[email-masked]

Phone Number

(+91) 8309821852

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Hyderabad

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

Networking - basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.Find out if the website is down. If it's just
one website you can't access, there's probably nothing wrong with your computer,
phone, or tablet. To check, head over to https://downforeveryoneorjustme.com and
enter the domain name (for example, wikiHow.com) and click the blue button. If
the site is up and running, you'll see "It's just you." If there's something
wrong with the site, you'll see confirmation that it is down.

If the website is down, there's not much you can do until it comes back up.
Check back after a while to see if anything changes. If you know the site is
back up but you still can't access it, clear your browser cache and then try
again.

Sometimes the site may be up-and-running but a network issue between your
computer and that site is experiencing issues. If the site isn't down, read on
to keep troubleshooting.

2.Go to the website on a different device or network. If the website loads on
the other device, the problem is probably related to your own device or web
browser. If the website doesn't load elsewhere, the website or its network are
likely having trouble handling connections.

If you can, try to load the website on another device connected to the same
network (such as your Wi-Fi network), as well as one that's not connected to
your network (such as over mobile data).

3.Go to the website on a different device or network. If the website loads on
the other device, the problem is probably related to your own device or web
browser. If the website doesn't load elsewhere, the website or its network are
likely having trouble handling connections.

If you can, try to load the website on another device connected to the same
network (such as your Wi-Fi network), as well as one that's not connected to
your network (such as over mobile data).

4.Restart your computer, phone, or tablet. Oftentimes, a simple reboot will fix
the problem you're having. After rebooting, try visiting the site again.

5.Temporarily disable your antivirus program. Your antivirus software may be
interfering with your ability to load certain websites. Try disabling the
software and then loading the site again.

If the site loads when your antivirus software is disabled, there's likely a
firewall rule or some other setting in that software blocking the website. Keep
in mind that this could be because the site is problematic! If you're sure the
site is fine, open your antivirus program, locate the section in which you can
allow or block websites and apps, and make any necessary adjustments.

Make sure to re-enable the antivirus after you're done testing.

6.Check your computer's date and time settings. If you see an error about
security when trying to load the website, the date and time on your computer,
phone, or tablet may be inaccurate.[1] Check your computer or mobile device's
clock to make sure that it is set to the correct time and date.

If the time or date is incorrect on Windows, click the time in the taskbar,
select Date and time settings, and then toggle "Set time automatically" to On.
Then, click Sync now to resync your clock.

If the time or date is wrong on a Mac, open the Apple menu, select System
Preferences, click Date & Time, and then click the padlock so you can make
changes.[2] Check the box next to "Set date and time automatically." As long as
your Mac is connected to the internet, it will always show the correct date and
time.

7.Ensure that there are no parental controls enabled. If you have parental
control software, it may be blocking access to certain websites. If you have
access to it, disable the parental control software and try visiting the website
again.

8.Run an antimalware scan. If your computer is infected with a virus or other
type of malware, you may have trouble accessing websites. When this happens,
certain sites may not load, or you may be redirected to a completely different
website! When you run an antivirus or antimalware scan, your security software
will walk you through the process of securing your computer, and (hopefully)
restoring your website access.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1.Turn on
your Bluetooth speaker and put it in pairing mode. Make sure your Bluetooth
speaker is plugged into an electrical outlet, or has batteries. Power it on and
put it in pairing mode.

Although the method might vary slightly depending on your speaker, typically
there is a button you press and hold on the device to put it in pairing
mode.

Consult the user's manual or manufacturer's website of your Bluetooth speaker
device to learn how to put it in pairing mode if you can't find this button.

2.Swipe down from the top with two fingers on your Android device. This displays
the Quick Access menu. Swiping down with one finger displays the top five quick
access options. Swiping down again, or swiping down with two fingers displays
the full list of Quick Access icons.

3.Tap and Hold the Bluetooth icon. The Bluetooth icon resembles a jagged capital
"B" with a bracket behind it. This displays the Bluetooth settings.

If you don't see the Bluetooth icon in the Quick Access menu, swipe left on the
icons to display another page of icons.

You can also access the Bluetooth Settings by opening Settings, and then tapping
Connection or Wireless and Network depending on the model of your smartphone or
tablet. Then tap Bluetooth. If you don't see "Connection" or "Network" settings
in the main settings menu, tap More Settings.

4.TAP. It's at the top of the Bluetooth menu. This automatically scans for
Bluetooth devices.

.On Samsung Galaxy devices, skip to the next step.

.If you don't see the Bluetooth speaker in the list of devices, tap Refresh
(Scan on Samsung Galaxy) to scan again. Make sure your speaker is still in
pairing mode.

5.Tap the name of your Bluetooth speaker in the Bluetooth Settings menu. When
your Android smartphone or tablet discovers your Bluetooth speaker, it will
appear below the list of "Available devices". Tap it as soon as you see it
appear in the list.

This pairs your Android smartphone or tablet with the Bluetooth speaker. You can
now use your Bluetooth speaker to play audio and media from your Android
smartphone or tablet.

What according to you makes you a
good candidate for customer service or technical support job?

1.Respect for all users, team members, and

superiors--even when it's not reciprocated.

2.Self-discipline.

3.The ability to effectively prioritize tasks.

4.Dedication and commitment to problem

resolution.

5.A detail-oriented working style.

6.The ability and willingness to communicate.

7.The willingness to share knowledge with team

members, superiors, and users.

8.A humble attitude about knowledge limitations.

9.The ability to learn from experience and from

informal/formal instruction.

10.The ability to think logically and creatively.

11.The ability to apply knowledge to new

situations.

12.A demonstrated independent interest in

technology.

On a scale of 1 - 5 please rate your fluency in
spoken English

4