Subject: Tech Support Candidate - Manish Kachhia
From: Manish Kachhia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 08:43:45 -0400

| | Tech Support Test

Name | Manish Kachhia
E-mail | [email-masked]
Phone Number | (99983) 65643
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghatlodia, Ahmedabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | TTEC | Manager | 30/06/2021 | 67500
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In order to troubleshoot the problem, I will take the below steps:
1. Check the network connection
2. Clear cache and cookies of the web browser
3. Try to open the web page on a different browser
4. Try to open the web page on a different device

Please list the steps to connect a Bluetooth speaker to your mobile phone.

In order to connect a Bluetooth device to my mobile phone, I will take the below steps:
1. Turn on Bluetooth on the speaker and put it on discovery mode
2. Turn on Bluetooth on the mobile phone and search for speaker under "Available devices" section
3. Click on the speaker to initiate connection
4. Enter pairing code if asked for

What according to you makes you a good candidate for customer service or technical support job? | According to me, I am good at understanding the customer's issue. I can put myself in the customer's shoes while offering a resolution to their issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |