Subject: Tech Support Candidate - Raghav Khanna
From: Raghav Khanna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 08:42:56 -0400

Tech Support
Test

Name

Raghav
Khanna

E-mail

[email-masked]

Phone Number

(+91) 7838349441

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

NEW DELHI

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio
Software

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly I will look for the error code (like
error 404 or other ). Then i will try the site settings and browser settings
too. In case it still doesn't work i will look for the solution online on google
or YouTube

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1) turn on the Bluetooth of both the
devices

2) scan for the speaker device you want to connect to using your mobile

3) select the device and give all the required permissions.

4) device is connected and ready to use.

What according to
you makes you a good candidate for customer service or technical support
job?

Open to learning attitude and understanding nature. Also
having a helping attitude towards the co-workers and eager to work.

On a scale of 1 - 5 please rate your fluency in
spoken English

5