Subject: Tech Support Candidate - Anushi Goyal
From: Anushi Goyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 08:38:12 -0400

Tech Support
Test

Name

Anushi
Goyal

E-mail

[email-masked]

Phone Number

(96548) 19589

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Sarita vihar

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Chegg India pvt ltd

Content support executive

10 Oct
2021

30000

Previous Employer 1

Makeus fly India pvt
ltd

Customer support executive

17 March 2020

27000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. I will check my internet connection.

2. If my internet connection isn't stable, then i will try to reconnect it.

3. If my internet connection is working well, then i will try to reload the
website.

4. If it is still not opening, then I will restart my system.

5. If that also not helps, then I will reach out to customer support to help me
out with this situation.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Open the
settings of your mobile phone.

2. Search for Bluetooth.

3. Scan Bluetooth and pair it with Bluetooth device.

4. Once the pairing completed, I will connect my Bluetooth speakers to my mobile
phone.

What according to you makes you a good candidate
for customer service or technical support job?

1. A good
listener can be a good customer service or technical support because if he can
listen to the requirement of customer, then only he/ she can provide
solution.

2. One needs to be calm and patient because there are few customers who can be
really annoyed or frustrated.

3. A person with optimism and good manipulative skills can easily handle the
customer.

4. Never have negative approach to reach any customer; instead, it is important
to be positive and lookout for the possible support that you can give to your
customer.

On a scale of 1 - 5 please rate your fluency in
spoken English

5