Subject: Tech Support Candidate - Sunny Yadav
From: Sunny Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 08:28:26 -0400

| | Tech Support Test

Name | Sunny Yadav
E-mail | [email-masked]
Phone Number | (281001) 9045362196
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
System Configuration

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Botree Softwere international PvtLtd | Software Support Engineer | | 25K
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. back and retry.
2. Restart Device or Sys.
3. Check internet.
4. Check with others Browser facing same issue.
May b Server Down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Speaker Power Switch on.
2. Blue tooth mode Activate in Speaker and Phone.
3. Scan the Speaker theatring in phone and make connection.

What according to you makes you a good candidate for customer service or technical support job?

Good Skills and excellent ability to resolve the issue's within shared time.
Good Human relations.
willing  to learn more.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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