Subject: Tech Support Candidate - Ankit Singh
From: Ankit Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 08:27:47 -0400

| | Tech Support Test

Name | Ankit Singh
E-mail | [email-masked]
Phone Number | (91) 7881183786
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | U block Gurugram
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na |
Previous Employer 1 | Na | Na | Na |
Previous Employer 2 | Na | Na | Na |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Make sure  internet connection is working normally.if your internet connection is unstable make it stable.Then try opening it again. Then also it doesn't open try it in a other web browser. Then also it doesnt wait for the website to run or contact the website administrator

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the bluetooth option in mobile phone.
Put the device in searching mode.
Tap pair new device in mobile bluetooth setting.
In the list select the bluetooth device which has to be connected.
Follow up any on screen instruction.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information.Maintaining professional relationship with the customer. Good communication Skill.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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