Subject: Tech Support Candidate - Vibhu Srivastava
From: Vibhu Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 08:26:32 -0400

| | Tech Support Test

Name | Vibhu Srivastava
E-mail | [email-masked]
Phone Number | (+91) 7503102175
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Prayagraj
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Zomato | Acting Team Leader | 16-09-2021 | 55000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

- I will check the error type to be sure if it's not related to network/internet
- If the network is fine, I will try to open the website in other browser to check if the site is working fine or not. Also, to double check I will open other sites on the browser to ensure it isn't the browser's issue.
- Also, will check if my browser is updated or not.
- If above the points are fine, I will clear the history and cache of the browser from the starting of the time.
- After clearance, I will try to open the website again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- Turn on the speaker's bluetooth, followed by your mobile phone's bluetooth(make sure both the devices are nearby)
- We will get the name of the speaker on our mobile phone, when we will search for a bluetooth device.
- Click on the name(speaker's) and select the pair option.
- It will take some time, once paired the bluetooth speaker will notify you.

What according to you makes you a good candidate for customer service or technical support job? | I have been handling customers and resolving their complaints for more than 4 years. I believe I have the confidence to speak with the customers and solve their complaints to ensure a long and healthy relationship with the organisation. Apart from solving issues, I have also ensured that the root cause of the problem should be fixed by raising it to the concerned team so that we can provide user experience. I have also a good hand in time management, when aligned with multiple tasks.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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