Subject: Tech Support Candidate - Akhilesh Jha
From: Akhilesh Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 08:25:06 -0400

| | Tech Support Test

Name | Akhilesh Jha
E-mail | [email-masked]
Phone Number | (+91) 9560754574
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Indo Rama Synthetics | Asst. Manager | 60 days | 50000
Previous Employer 1 | Progressive Infotech Pvt. ltd | Group Leader | | 35000
Previous Employer 2 | CMS INFOSYSTEMS | FMS Engineer | | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Please check laptop LAN or Wifi connected or not.
Please check your laptop internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First tap BT on newly purchased device and respond to laptop for discover and connect on laptop
What according to you makes you a good candidate for customer service or technical support job? | Service, calm, polite and positive behavior.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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