Subject: Tech Support Candidate - Mohammad Aslam Khan
From: Mohammad Aslam Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 08:23:53 -0400

| | Tech Support Test

Name | Mohammad Aslam Khan
E-mail | [email-masked]
Phone Number | (91) 7982510531
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Shaheen Bagh Jamia Nagar New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCl TECHNOLOGIES | Assistant Manager | Till | 38k
Previous Employer 1 | Wipro Infotech | System administrator | 3rd August 2016 | 22k
Previous Employer 2 | Renvovision Pvt Ltd | Desktop support Engineer | 16 July 2014 | 18k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com or mozilla.org

If you can open another site, skip down to the problem only happen with the certain websites .

If you cannot open another site, continue on to the next steps.

Lunch another browser. like internet explore or Microsoft edge , and try to open the site you were having the problems with .

The common problem would be as
The connection was interrupted
The was reset
The connection has time out

Try to clear all the cookies and browser history and try again to access .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Set-up the Bluetooth speaker and powered on the Bluetooth speaker .

Enable the mobile Bluetooth option and tey to pair with Bluetooth speaker with SSID name

and paired .

What according to you makes you a good candidate for customer service or technical support job? | Meet the SLAs and priorities the isse as per set trend . As per defined process .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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