Subject: Tech Support Candidate - Sandeep Kumar
From: Sandeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 08:15:17 -0400

| | Tech Support Test

Name | Sandeep Kumar
E-mail | [email-masked]
Phone Number | (99114) 64648
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accel Frontline LTD | Engineer | Jan 2014 | 16000
Previous Employer 1 | Educomp LTD | Sr. Engineer | April 2016 | 25000
Previous Employer 2 | NIIT LTD | Team Leader SI | NA | 46000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.I will check another website too like www.google.com working or not.

2. I have to check Internet connection working or not.
3.We can ping internet getaway for Ping reply in bytes which is show me the network connectivity.

4.If internet connection working then i have to check is there any firewall issue which is block the website.
5. I have to check proxy setting also which is also not allowed to use some websites sometime.
6.we have to clear cache and cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I have to enable Bluetooth both side.
2. Mobile setting enable search device.
3.select you device to connect.
4.type password if required which is mentioned on user manual.

What according to you makes you a good candidate for customer service or technical support job? | Good Communication and interpersonal skills, customer focus, approach and engage, be polite and a good listener.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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