Subject: Tech Support Candidate - Anshul Mehra
From: Anshul Mehra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 08:11:08 -0400

| | Tech Support Test

Name | Anshul Mehra
E-mail | [email-masked]
Phone Number | (91) 9868333446
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wunderman Thompson | Service Desk Manager | Currently Working | 79000
Previous Employer 1 | Wipro Limited | Operation Manager | 02 May 2021 | 50000
Previous Employer 2 | CMS IT Services | Service Desk Lead | 16 Nov 2020 | 40000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

At at first i will analyze the issue faced by user basis on which troubleshooting is performed.
Clear Cache/History/Browser Reset generally resolves the issue .
If it still doesn't work then need to check at firewall if there is any settings done to block news related content

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On your open Settings
Open Bluetooth & connection
Enable Bluetooth option on both speaker & Mobile phone
Search for the Speaker device and connect to it

What according to you makes you a good candidate for customer service or technical support job?

I have a vast experience in Customer Service
delivery and know how to provide satisfaction to customer issues within SLA.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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