Subject: Tech Support Candidate - Sudhanshu Dhiman
From: Sudhanshu Dhiman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 08:04:18 -0400

| | Tech Support Test

Name | Sudhanshu Dhiman
E-mail | [email-masked]
Phone Number | (248179) 7060818373
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mussoorie
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: if ndtv.com  is not opening then then another tap and open another website like facebook.com if it open then there is problem with ndtv website
Step 2 : if any website is not able to open then there might pe problem with internet connection reconnect the internet if it is not connecting troubleshoot if then also then there may be a problem with router or port
Step 3 : check the port whether the wire is connected or not  and then check router and then check wire that there is no cut Between on the wire.
Step 4: call to the network provider may be problem is from there end

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open speaker bluetooth and open mobile phone bluetooth and then search on mobile for bluetooth device
When device name show there pair with it  buy doing this mobile will be connected to speaker

What according to you makes you a good candidate for customer service or technical support job? | i have good communication skills by which i can make customer more comfortable  and i have good technical knowledge  as well
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |