Subject: Tech Support Candidate - Rishabh Dixit
From: Rishabh Dixit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 08:04:13 -0400

| | Tech Support Test

Name | Rishabh Dixit
E-mail | [email-masked]
Phone Number | (91) 9971533571
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | IBM | Systems Services Specialist | 8/09/2021 | 50000
Previous Employer 2 | Tech Mahindra | Technical Services Specialist | 10/03/2019 | 45000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Check if computer is connected to internet or not
2) Check if any other site is able to open on browser or not
3) Try to open website (www.ndtv.com ) on any other browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) ON bluetooth on mobile phone
2) Check bluetooth speaker list and connect to correct bluetooth icon for bluetooth speaker on mobile phone
3) Now you are ready to play mobile phone on bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job? | As my earlier experiences , I had already worked for customer support services and users were satisfied hence this make me good candidate for customer service or technical support job
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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