Subject: Tech Support Candidate - Aakash Sharma
From: Aakash Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 07:58:51 -0400

| | Tech Support Test

Name | Aakash Sharma
E-mail | [email-masked]
Phone Number | (91) 8800586838
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi, Patel Nagar (near Karol Bagh)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance - Adobe technical support | Technical support | 21 July 2021 | 30,000
Previous Employer 1 | Tp dips Google | Technical moderationl | 30 Feb 2020 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Case 1.) If a customer is outside India, geo restricted area, then I would recommend him to use a good vpn, ExpressVpn, Nordvpn, Cyberghost or protonvpn
After that, he can select India location in the vpn app, and he can access to NDTV.com

Case 2.) There might be an issue with the host file, firewall block, I will go to host file in C drive, and edit the text file (# put hashtag) before ndtv.com or will remove ndtv.com from that file and done

After restarting the computer, he will be able to access.

Or if issue still persist, then I would add (8.8.8.8) dns on browser dns or in his computer 🖥️ dns settings and it will allow him to access NDTV.com

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- Turn on the bluetooth button on smartphone
- Turn on the bluetooth on speaker

And you'll see bluetooth name over the bluetooth settings on phone and yoy can easily pair your bluetooth

What according to you makes you a good candidate for customer service or technical support job? | I keep on learning new things in the tech field. I love to help community, people. I enjoy helping and learning and facing and overcoming from the challenges in tech support
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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