Subject: Tech Support Candidate - Aabid Khan
From: Aabid Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 07:55:33 -0400

| | Tech Support Test

Name | Aabid Khan
E-mail | [email-masked]
Phone Number | (91) 9548755119
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Ashok Nagar Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Colt technology | Sr Engineer | | 60
Previous Employer 1 | Beno support | Tech support engineer | 31 Dec 2014 | 35
Previous Employer 2 | Techasta | Tech support engineer | Nov 2013 | 23

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Will check internet is working or not.
2. Check the error message
3. Will check on different browsers
4. Will remove browser cache and history
5. Will check any add blocker there

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth device
Turn on bluetooth in your mobile
Search for bluetooth and pair it

What according to you makes you a good candidate for customer service or technical support job?

I have been working in support profile since long and having good experience in this.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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