Subject: Tech Support Candidate - Sagar Manocha
From: Sagar Manocha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 07:54:56 -0400

| | Tech Support Test

Name | Sagar Manocha
E-mail | [email-masked]
Phone Number | (91) 9582513983
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | British Telecom | Team Leader | 02/11/2021 | 52000
Previous Employer 1 | HCL Comnet | Sr Associate | 01/07/2015 | 23000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I would 1st browse a Cached Version of the Page & then would try disable add-on and other interfering software, then will check another Browser (Chrome, Mozilla) or Incognito Window and will diagnose my DNS. Lastly if nothing works I would restart my router and see if this resolves the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the Bluetooth of my phone and then turn on Bluetooth of the speaker and explore the name of device and click on connect.
What according to you makes you a good candidate for customer service or technical support job? | I have the similar experience & same has been my forte since last 10 years. I think my skills can contribute & add value to the business.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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