Subject: Tech Support Candidate - Vijay Kumar
From: Vijay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 07:54:49 -0400

| | Tech Support Test

Name | Vijay Kumar
E-mail | [email-masked]
Phone Number | (91) 9955153754
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Jharkhand
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kfintechnologies pvt ltd | Excecutivr | 30 dec | 20
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check wheter url is correct or not.
If correct still error then I will check network connectivity by doing  ipconfig in cmd.
Once connection is up and browser is working fine and there is no policy over the network then I can reach to that url easily.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth
Search device
Pair device
Connect
Allow pairing connection

What according to you makes you a good candidate for customer service or technical support job?

Curiousity towards techincal support and always adaptation of new things and keep learning stratigy

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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