Subject: Tech Support Candidate - Deepak Joshi
From: Deepak Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 07:51:34 -0400

| | Tech Support Test

Name | Deepak Joshi
E-mail | [email-masked]
Phone Number | (+91) 8461823038
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 160
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Vaco Binary Semantics Google Onsite | Associate technical Analyst | September 2 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check my internet connection. then
Secondly , I will close all the running applications and extensions .
And then I will restart my computer. And after restarting the system , last but not least I will delete of the unsual applications & softwares and make ram free.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will connect it with some steps.
Step 1 ) I will shift the speaker blutooth mode on.
Step 2 ) I will go in the setting option in my phone.
3) I will search the frequency of bluetooth speaker.
4) once I will find i will click on it and it gonna be connect automatically.

What according to you makes you a good candidate for customer service or technical support job? | According to me a candidate should have the good technical knowledge of the softwares or complete technical knowledge of the product so that they can solve every issue of any error or any problem during using the product.  And they also should have the best communication skills so that they can easily connect with the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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