Subject: Tech Support Candidate - Vinayak bharadwaja
From: Vinayak bharadwaja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 07:34:10 -0400

Tech Support
Test

Name

Vinayak
bharadwaja

E-mail

[email-masked]

Phone Number

(91) 9717111055

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

gurgoan

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Networking - basic
Hardware - Basic
Speakers
& Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Inspira Enterprise PVT

Manager
Sales

30 May 2021

50000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I would go to settigs tab of the google chrome at
t he top right. I would click on more tools and click on clear browsing data.I
would clear all the data and then try to open webpage. I would try open it in
internet explore.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

I would
click on the bluetooth icon on my mobile and select the instrument speaker to be
conected.

What according to you makes you a good candidate
for customer service or technical support job?

The
person who is able to listen to the customer issue first and help the customer
by asking probing questions to the customer to solve the issue.

On a
scale of 1 - 5 please rate your fluency in spoken English

5