Subject: Tech Support Candidate - Sujee Vishwas
From: Sujee Vishwas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 07:34:01 -0400

| | Tech Support Test

Name | Sujee Vishwas
E-mail | [email-masked]
Phone Number | (+91) 7906475265
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dehradun
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Servers

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | firstcry.com | IT Administrator | Presently Working | 30k
Previous Employer 1 | Windlass Engineers & Services Pvt ltd | Sr IT Executive | 12-04-2020 | 23k
Previous Employer 2 | Next Education India Pvt ltd | Technical Support Engineer | 31-03-2018 | 20k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First step - open cmd and type nslookup and check the ping connectivity
Second step - check the inspect on browser. go to inspect>network & check error of link
If some web link is blocking by firewall, so will enable that link form our firewall.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Pair a Bluetooth accessory
1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth .
3. Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4. Tap the name of the Bluetooth device you want to pair with your device.
5. Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | I have good potential to handle customer with my knowledge and  skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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