Subject: Tech Support Candidate - Ankita Pareek
From: Ankita Pareek <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 07:29:15 -0400

Tech Support
Test

Name

Ankita
Pareek

E-mail

[email-masked]

Phone Number

(91) 9887505433

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

UDAIPUR

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

CRM

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Secure Meter

Senior Executive

Previous
Employer 1

Danish Pvt Ltd

Senior Engineer

Aug
2017

Previous Employer 2

Hitek Engineering

Emgineer

Feb 2015

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all I will check the type of error, if
it is related to internet issues, will check connections. If problem still
persist, will recheck the name of the website if all is okay then I'll check the
security options and add them in trusted site to open the same.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

First of all I will turn on the speaker. Then I will switch on
the bluetooth over my phone and make it discoverable and search for the speaker
name, will pair it if required and then connect the same.

What
according to you makes you a good candidate for customer service or technical
support job?

The candidate must have good technical knowledge
along with strong communication and problem solving skills.

On a
scale of 1 - 5 please rate your fluency in spoken English

5