Subject: Tech Support Candidate - Mansi Jindal Mansi
From: Mansi Jindal Mansi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 07:23:02 -0400

| | Tech Support Test

Name | Mansi Jindal Mansi
E-mail | [email-masked]
Phone Number | (+91) 8193849129
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Meerut
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Coforge | Associate IT Operations | NA | NA
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check my internet/ Wifi connection. Check my Internet speed. Check my VPN if using company's site. Check ping status for local domain controller. Check IPs for trace IT for that server. If the problem still persists I will raise the issue to my ISP.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch ON phone bluetooth option, switch ON speaker and put it on phone ooption it will be automatically connected.
What according to you makes you a good candidate for customer service or technical support job? | A person with good customer empthy and emotional customer understanding.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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