Subject: Tech Support Candidate - Niraj Kumar
From: Niraj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 07:06:57 -0400

| | Tech Support Test

Name | Niraj Kumar
E-mail | [email-masked]
Phone Number | (+91) 6201343980
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 15
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check out wether the wifi or internet is not connected.
2. Check out wether any blocking or cookies doesn't stopping my network.
3. Checkout wether my link is right or wrong again.
4. It may be there is slow network.
5. It could be also because of an non-updated versions of your browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Check whether speaker is on and off
Go through the setting
Then after to blutooth
Then after go through the connectivity.
After that you can connect to the given name of the speaker.
If not connected yet , then please repeat the steps itself after doing off the other device connected to the speaker you are trying to connect your device.

What according to you makes you a good candidate for customer service or technical support job?

Hard work
Good listener
Good spoken
Cool minded problem solving ability.
Patient in interacting with the customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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