Subject: Tech Support Candidate - Zoya Firdousi
From: Zoya Firdousi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 07:06:36 -0400

Tech Support
Test

Name

Zoya
Firdousi

E-mail

[email-masked]

Phone Number

(+91) 9111510679

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Batla house Jamia nagar Delhi

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Siksha Infotech

Sales

03/03/2021

10000

Previous Employer 2

SSBS

Teacher

03/03/2021

13000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Restart my device.

Make sure the internet connection works.

Check if the website is down for everyone or just me.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Keep the
speaker in pairing mode

2. Switch on blootooth on mobile phone

3. Wait for the phone to connect

4.Connect and enjoy speaker

What according to you makes you a
good candidate for customer service or technical support job?

Because I’m proficient in communication and English
speaking. Also when I talk I’m very confident and have convincing power to
solve the queries.

On a scale of 1 - 5 please rate your
fluency in spoken English

5