Subject: Tech Support Candidate - Gaurav Gupta
From: Gaurav Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 07:02:24 -0400

Tech Support
Test

Name

Gaurav
Gupta

E-mail

[email-masked]

Phone Number

(91) 70887861577

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Faridabad

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Bharti Airtel Foundation

Sr. Executive

48000

Previous Employer 1

3i info tech

Technical
support engineer

8000

Previous Employer 2

IBM info services

Desktop
engineer

7000

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First
I'll check which type of error.

If it's internet connection issue then will check the connectivity settings and
internet device settings.

If the error is page not found (4O4) then check with domain. We can remove the
temp. File/cache.

Check with another browser/incognito mode.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

switch on
the speaker then switch on bluetooth in it.

Enable the Bluetooth in mobile phone

Pair the speaker in mobile

Connect with the speaker name

What according to you makes you a
good candidate for customer service or technical support job?

The positive attitude towards customer and willingness to help
someone by providing the correct resolution or information. Maintaining
professional relationship with the customer. good communication
skills

On a scale of 1 - 5 please rate your fluency in
spoken English

4