Subject: Tech Support Candidate - DAMAN SHARMA
From: DAMAN SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 06:58:57 -0400

| | Tech Support Test

Name | DAMAN SHARMA
E-mail | [email-masked]
Phone Number | (+91) 7976812267
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jaipur City
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | HOC events | Manager | 2021 |
Previous Employer 2 | DPS school | Computer teacher | 2019 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Restart My Device.
2.Make Sure the Internet Connection Works.
3.Check if the Website is Down for Everybody or Just Me.
If the website is down then try after some time.
4. And I can check my url or website page link also.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the blutooth from both side.
Then click on the find device in your phone
When you find a device in your system then click on the name
Then you see a notification for pairing
Then click on yes for pair
Your device in connect with the blutooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | My academic skills and my fast learning ability.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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