Subject: Tech Support Candidate - Darshan Prajapati
From: Darshan Prajapati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 06:52:29 -0400

| | Tech Support Test

Name | Darshan Prajapati
E-mail | [email-masked]
Phone Number | (91) 8866646430
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Ahmedabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Barcode Scanner and Printer, RFID, POS and Automation

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Stallion | Deputy Manager Technical | Still working | 33,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check setting of network is there any restriction done for particular website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on BT
I can see My Bluetooth device Name just tap on it and connect successful

What according to you makes you a good candidate for customer service or technical support job? | As i seen job description and i believe as i have experience and knowledge about technical field and solutions.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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