Subject: Tech Support Candidate - Tanya GUPTA
From: Tanya GUPTA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 06:51:38 -0400

Tech Support
Test

Name

Tanya
GUPTA

E-mail

[email-masked]

Phone Number

(91) 8818936892

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon sector 45

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
VPN

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro

Process Trainer

Na

Previous
Employer 1

Mphasis

Technical Analyst

6-12-2019

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Took remote

Informed partner to try with Different browser .

Deleted temporary files

Deleted cache files and cookies

Reset browser

Informed user to restart his/her machine

User was able to access browser

Hence, resolving

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Search for settings in your mobile phone.

Click on bluetooth

Search for Device name you are trying to connect.

Click on that device and click on connect.

What according to
you makes you a good candidate for customer service or technical support
job?

I am a good Listener which is very important for any Technical
Support job.

On a scale of 1 - 5 please rate your fluency in
spoken English

4