Subject: Tech Support Candidate - Suraj Mishra
From: Suraj Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 06:50:37 -0400

| | Tech Support Test

Name | Suraj Mishra
E-mail | [email-masked]
Phone Number | (+91) 8355008706
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | gurgaon, sector 38
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio
VPN, OUTLOOK, SOFTWARE INSTALLATION

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Axness technologies | Remote support eng. | 4th April 2021 | 24k
Previous Employer 2 | P. C. Solution | Remote support eng. | 30 august 2020 | 18k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check internet connection, then I will check is there any proxy or client vpn is connected or not. I will change the proxy setting's Or disconnect the client vpn.
Also I will check this website is restricted in company domain or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will turn on the Bluetooth of phone & device, then I will search nearby Bluetooth devices from my phone. Once I got the required device name the pair and connect.

What according to you makes you a good candidate for customer service or technical support job?

I listen users issue carefully then start troubleshooting.
Once issue will got resolved then take user concern and after that close the ticket.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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