Subject: Tech Support Candidate - Ashwani Kaushik
From: Ashwani Kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 06:48:32 -0400

| | Tech Support Test

Name | Ashwani Kaushik
E-mail | [email-masked]
Phone Number | (91) 8527606061
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hi tech informatics pvt ltd | Team lead | 30 sep 2021 | 42000
Previous Employer 1 | Team computer | Team lead | 30 July 2019 | 33000
Previous Employer 2 | IILM | System administrator | | 28000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First need to be check lan cable or wifi is connected or not in system.

Second if all network connection connected then we check another website is open or not.

Thrid if another website open then issue with this website if both the website not working then Ip address & dns issue in this system

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First need to be ON the Bluetooth speakers then turn on the phone Bluetooth then search the Bluetooth speaker SSID then click on peer option after that speaker is working.

What according to you makes you a good candidate for customer service or technical support job?

I give the support to user via remotely or telephonic.
On current site we have 2000 + user

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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