Subject: Tech Support Candidate - Rajinder Singh
From: Rajinder Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 06:47:36 -0400

| | Tech Support Test

Name | Rajinder Singh
E-mail | [email-masked]
Phone Number | (91) 7303066361
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Millenium automation | Pm | |
Previous Employer 1 | Medical council of india | Pm | March 2021 |
Previous Employer 2 | Bose corporation india | Senior engineer | April 2016 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.identify the error
2.check the internet
2.check website compatibility  settings
3.check cookies settings.
4.check anti-virus or firewall if they would have blocked the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.switch on speaker
2.put on bluetooth of your speaker and mobile
3.scan the nearby blutletooth,select the speaker
3.wait for pairing
4.enter passcode popup
5.u will  get connected

What according to you makes you a good candidate for customer service or technical support job?

1.customer friendly 2.problem resolving skill
3.identifying the problem Skill
4.atlast customer interaction

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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