Subject: Tech Support Candidate - Vidit Kapoor Vidit
From: Vidit Kapoor Vidit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 06:45:36 -0400

Tech Support
Test

Name

Vidit
Kapoor Vidit

E-mail

[email-masked]

Phone Number

(91) 8004616954

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Varanasi

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

ITIL service now tool

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro Limited

Sr. Project Engineer

62000

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

I will first check if user has the required
access on the site or not, if yes, then will investigate further whether user is
connected to correct vpn settings or not.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Go to
settings> select Bluetooth> see the available devices in the list >
select the device with which you want to connect> device will first get
paired and then connected

What according to you makes you a
good candidate for customer service or technical support job?

I have been working as a technical support analyst since 5
years and I do like solving problems and keeping the service up and running.

On a scale of 1 - 5 please rate your fluency in
spoken English

4