Subject: Tech Support Candidate - Adnan Farooq
From: Adnan Farooq <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 06:15:49 -0400

Tech Support
Test

Name

Adnan
Farooq

E-mail

[email-masked]

Phone Number

(91) 6006183676

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Greater Noida

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
Networking -
basic
Networking - advance
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I will reset computer device Wifi i.e. switch off
and on . Then check again for connection. if it doesn't work . then check for if
IP connection is set as default , use windows trouble shoot option . if no
hardware reset works , then Check browser problem. re install browser,  check
on other browser if internet works on them , use my phone to look for solutions
on internet, lastly if nothing works , I will restart router

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

step 1 :- open Bluetooth device on both
devices.

step 2 :- Search for devices on mobile phone.

step 3 :- when name of speaker appears, press pair the device

step 4 :- connect to speaker after pairing successful.

step 5 :- when connection successful, play song.

What according to
you makes you a good candidate for customer service or technical support
job?

Because i have a technical degree i.e. b.tech , I have
interest in hardware side of computers , good communication skill and Job
mindset that makes good candidate for technical support role

On a
scale of 1 - 5 please rate your fluency in spoken English

4