Subject: Tech Support Candidate - Soni Srivastava
From: Soni Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 04:00:57 -0400

Tech Support
Test

Name

Soni
Srivastava

E-mail

[email-masked]

Phone Number

(+91) 8299635661

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Lucknow

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Logix Infotech

Technical Support
Executive

15/07/2021

18000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.Closev other tabs, and apps.

2. Restart Chrome

3.Check for malware.

4. Open site on other browser..

5. Check network issue.

6.Make sure cookies are enabled.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Make sure
bluethooth headset is charged , turn on with the mobile phone you want to
pair

Then turn on phone.

Select on when you turn on the Bluetooth feature, the phone sends out signal and
starts scanning for other Bluetooth enabled devices, such as your
headset.

What according to you makes you a good candidate
for customer service or technical support job?

I have a
good knowledge of technical and apart from that I am a good listener which is a
mandatory for any one who wants to pursue in this career.

On a scale of 1 - 5 please rate your fluency in
spoken English

5