Subject: Tech Support Candidate - Aket kumar Aket
From: Aket kumar Aket <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 00:44:25 -0400

Tech Support
Test

Name

Aket kumar
Aket

E-mail

[email-masked]

Phone Number

(91) 9140863368

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Hardware - Basic
Hardware - Advanced
Speakers
& Audio
VoIP

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Appypiellp

System admin

5 October 2021

23k

Previous Employer 1

l

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all I check mail server Thane take
remotely resolution check browser settings

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Open
control pennal Check Bluetooth settings and go window setting Check drivers of
Bluetooth

What according to you makes you a good candidate
for customer service or technical support job?

In my
current company I'm resolved all issues for all users

On a scale of 1 - 5
please rate your fluency in spoken English

4