Subject: Tech Support Candidate - Ashwani Sharma
From: Ashwani Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Sep 2021 07:42:21 -0400

| | Tech Support Test

Name | Ashwani Sharma
E-mail | [email-masked]
Phone Number | (91) 8077700391
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | HCL technologies | Specialist | 2016 | 30
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I will get the same error first of all I willl delete cache and history file and run the del command
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will go to the bluetooth menue and will press right sight to connect with available paired device
What according to you makes you a good candidate for customer service or technical support job? | I have work in HCL technologies for 4 years in same domain and satisfaction of customers and client was my priority
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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