Subject: Tech Support Candidate - Abhishek Nigam Abhishek
From: Abhishek Nigam Abhishek <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Sep 2021 03:42:16 -0400

| | Tech Support Test

Name | Abhishek Nigam Abhishek
E-mail | [email-masked]
Phone Number | (91) 9140022978
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Uttarpradesh kanpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly check the doamin name of website that we have correctly type or not..

You can also check firewall that website is blocked or not from firewall

Or you can also run windows network diagnostics.. It will fix the network problem for the device

Check your DNS setting

Also you can try disabling network prediction

Or Allow chrome to access the network in firewall

Also if you use proxy server then check proxy server and contact your network administrator to make sure proxy server is working

Also check the internet connection for the device

Please list the steps to connect a Bluetooth speaker to your mobile phone. | On power button of Bluetooth and open the Bluetooth of your device and open it and paired with the matched device
What according to you makes you a good candidate for customer service or technical support job? | I have worked in this domain and i have also knowledge in this like network diagnostics and system issue
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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